Shipping policy

Thank you for shopping with FRANKLIN TRADE LIMITED COMPANY. Focusing on luggage and bag product sales and cross-border distribution, we adhere to standardized shipping management and strict product protection standards. Our core goal is to ensure all luggage orders are accurately processed, fully protected during transportation, and delivered to global customers safely and efficiently within a reasonable time frame.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our professional team will conduct comprehensive quality inspection, accessory checking and customized protective packaging for all luggage products before shipment to avoid transportation damage.
If we experience a high volume of orders during holiday seasons, large-scale promotions and shopping peaks, processing times may be extended. Customers will be notified via email promptly if there are any significant delays in order processing and shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the actual volume, weight and international shipping destination of your ordered luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, extreme weather conditions, logistical scheduling constraints, or regional statutory holidays. The actual delivery progress is subject to real-time logistics updates.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an official shipment confirmation email attached with complete tracking information and logistics carrier details.
Tracking details typically become available within 24-48 hours after shipment. This short delay is caused by the data synchronization mechanism of cross-border logistics platforms and does not affect normal logistics transportation.

4. Incorrect Address Disclaimer

Please carefully verify and confirm the accuracy and completeness of your shipping address, postal code and contact information during order checkout.
FRANKLIN TRADE LIMITED COMPANY is not responsible for delivery failures, package loss or misdelivery caused by incorrect, incomplete or invalid address information provided by customers. If a package is returned to our warehouse due to address errors, reshipping fees may apply for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics status stops updating for a long period, please contact our customer service team within 7 days of the expected delivery date for professional investigation and after-sales resolution.
Damaged Items:
If your luggage products arrive with deformed structure, broken accessories, scratched surface or damaged outer packaging during transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original packaging. We will verify the situation in detail and work to resolve the issue as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products must be used, cleaned and maintained in strict accordance with the official care guidelines attached to each product. FRANKLIN TRADE LIMITED COMPANYwill not bear responsibility for product damage, deformation or functional failure caused by improper daily use, wrong cleaning methods, private modification, overloading or human misuse of luggage products.

7. International Shipping and Customs Notice

For all international cross-border shipments, customs duties, taxes, or import fees may be levied by the destination country based on local tariff policies. These additional charges are solely borne by the customer and are not included in the product price or shipping cost paid at checkout.
We will provide standard customs declaration documents to assist customs clearance, and we are not liable for delivery delays, cargo detention or related losses caused by local customs inspection and policy adjustments.

8. Logistics Exception Reminder

We strictly follow international logistics regulations for outbound goods. Any delivery exceptions caused by uncontrollable factors will be actively followed up by our team. We always adhere to customer-oriented principles to properly handle various logistics and after-sales problems.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales issues, please contact us:
Company Name:  FRANKLIN TRADE LIMITED COMPANY
Phone number: + 9739205111
Email: contact@shineyiofficial.shop
Physical address: 274 Barney St, Wilkes Barre, Pennsylvania 18702, United States